Our Practice of Outstanding Customer Service Sets Us Apart  

Arizona Foundation for Medical Care (AFMC) has long-been known for our commitment to patients, quality of service, and customer satisfaction. As we have continued to grow, we have kept the practices that made us a patient and physician favorite at the forefront of our business.  

Representing more than 11,000 physicians, AFMC is one of the largest healthcare networks in the state. Yet for our patients and physicians, we have retained the close, personal approach to medicine that is missing at many large national healthcare providers.  

When patients, physicians or providers need to resolve an issue or challenge, they deal with someone locally who has the knowledge and expertise to help. Patient’s needs are all handled at a local call center, where our employees help them find a doctor to meet their healthcare needs, answer questions, and solve any problems they may be experiencing.   

Having served the state’s healthcare market since 1969, AFMC has insight into our customers that is unparalleled. Providing customer service in our own backyard allows us the opportunity to stay committed to solving the problems of Arizonans, and recognize the issues that are most important to them as both patients and physician. We have a 94 percent retention rate for contracted physicians, demonstrating that our commitment lies not only with the patient, but also with the care provider. 

This year, AFMC was ranked number four in the Business Journal of Phoenix’s list of top PPOs in the state, a tribute to our expert knowledge and continued success in the Arizona community. 

To find out more how you can experience our outstanding customer service and high-quality healthcare, please contact AFMC Senior Sales Consultants, Judi Hayer at 602-417-2813 or jhayer@azfmc.com; or Larry Dennis, RHU at 602-417-2301, ldennis@azfmc.com.